I led the user research process by constructing a thorough rationale document to guide mixed methods, including survey, interviews, task analysis, and unmoderated testing. I presented these results in an impact report to guide the design team on next steps.

I led the user research process by constructing a thorough rationale document to guide mixed methods, including survey, interviews, task analysis, and unmoderated testing. I presented these results in an impact report to guide the design team on next steps.

I led the user research process by constructing a thorough rationale document to guide mixed methods, including survey, interviews, task analysis, and unmoderated testing. I presented these results in an impact report to guide the design team on next steps.

I led the user research process by constructing a thorough rationale document to guide mixed methods, including survey, interviews, task analysis, and unmoderated testing. I presented these results in an impact report to guide the design team on next steps.